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Arrived on time. No damage. Easy assembly instructions. Functions well. Only complaint: when assembled, the post did not rise perfectly vertically - it was on a slight angle; and the heater head did not attach perfectly vertically on the post. As a result, the heater head was tilted. I've used washers to try to get the post more vertical, but the post and heater head are still at a slight angle, which I am disappointed about.